AmeriFirst is currently seeking highly motivated individuals to join our growing team.
We offer above average market wages, a full benefits package and the opportunity for advancement and additional incentives. Candidates should enjoy the challenge of working independently as well as in a team environment, have strong analytic and reasoning skills and thrive in a fast paced but fun work environment. We proudly employ a very tenured team of experienced professionals and have seen minimal turnover over the past few years!
Position Reports To: Collections Team Leader
Positions Supervised: none
Responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Company’s professional image is maintained.
1. Assumes responsibility for the effective and professional performance of collections functions.
a. Receives delinquency reports from the computer system and verifies the status of the accounts.
b. Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with clients to collect and keep them informed of account status.
c. Utilizes effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
d. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations and financial counseling.
e. Refers accounts to Collector II for bankruptcy actions. Continues related collection efforts.
f. Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
2. Assumes responsibility for the efficient administration of collections activities.
a. Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts.
b. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
c. Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly. Provides clients the opportunity to fully explain their account status.
3. Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
a. Maintains the Company’s professional reputation throughout collections operations and in all contacts with clients.
b. Maintains confidentiality.
4. Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
a. Assists area personnel as needed.
b. Keeps management informed of activities, progress toward established objectives, and of any significant problems.
c. Attends and participates in meetings as required.
5. Assumes responsibility for related duties as required or assigned.
a. Stays informed of changes in collections policies, procedures, and related legal requirements.
b. Ensures that work area is clean, secure, and well maintained.
c. Completes special projects as assigned.Start Application